Shipping Policy

Order Processing

Caraway processes orders within 1-3 business days after payment confirmation. Processing may take longer during holidays, promotional events, or periods of high order volume. Note that orders placed on weekends or public holidays are not processed until the following business day.

Shipping Methods and Delivery Time

Available shipping options and their estimated delivery times will be shown during checkout. Most orders arrive within approximately 5-15 business days after shipment. Delivery times may vary based on destination, selected shipping method, carrier operations, and other factors. These are estimated timeframes and are not guaranteed delivery dates.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment completion. Any qualifying promotional free-shipping offers will be applied according to their terms.

Order Tracking

Tracking information, when available, is provided via order confirmation or shipping notification. Please allow additional time for tracking details to activate after shipment.

Shipping Information Accuracy

Customers must provide accurate shipping information when placing orders. If you notice an error, please contact us as soon as possible. Once your order enters processing or shipment, changes to shipping details cannot be guaranteed.

Delivery Delays and Issues

Delivery may occasionally be affected by weather conditions, customs procedures, carrier delays, or other circumstances beyond Caraway’s control. If your order is delayed or does not arrive within the expected timeframe, please contact us for assistance.