Return & Refund Policy
Return Eligibility and Timeframe
At Caraway, you may return eligible products within 30 days of delivery. To qualify for a return, items must:
- Be unused and in their original condition
- Include all original packaging and accessories, if applicable
- Be accompanied by proof of purchase
- Comply with any product-specific return requirements
Important: You must request return authorization from Caraway before sending any items back.
Non-Returnable Products
The following items are excluded from returns:
- Personalized or customized products
- Products clearly marked as non-returnable
- Items damaged due to improper use or mishandling
- Products that cannot be returned for hygiene or safety reasons, when permitted by applicable law
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Caraway promptly with a description and, when possible, photographs illustrating the issue. We will assess the problem and work with you to find a suitable resolution.
Refund Process
Once Caraway has approved and inspected your returned product, you will be notified about your refund status. Approved refunds are typically issued back to the original payment method. Please allow 5-10 business days for your financial institution or payment provider to complete the refund process.
Return Shipping Costs
Unless required by law or otherwise agreed in advance, customers are responsible for return shipping costs on returns made for reasons other than errors on Caraway’s part or defective items.
If the return is due to an error by Caraway or a confirmed product defect, we will discuss and arrange appropriate shipping accommodations.
Exchanges
If you would like to exchange an item for a different product, size, or variation, please contact Caraway ahead of time to confirm whether the exchange is available and to initiate the process.
Order Cancellations
Please request cancellations as soon as possible. Cancellation requests received more than 24 hours after order placement may not be honored if the order has already been processed or shipped.
Contact Us
For return authorizations, questions about your order, or further assistance with returns or refunds, please contact Caraway at carpenterroberto10@gmail.com.
Note: This policy is designed to align with all consumer rights applicable under United States law.